Base salary not specified; cash-based incentive pr...
Not specified
10+ years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management to lead the governance and operating model of ITSM practices aligned with ITIL best practices. The role requires a seasoned professional with extensive experience in IT Service Management, particularly in incident, change, and problem management, while emphasizing continuous improvement and data-driven leadership
Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing control effectiveness.
The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching.
Matching Summary
Match Score: 80
Integer is seeking a Senior Manager for IT Service Management to lead the governance and operating model of ITSM practices aligned with ITIL best practices. The role requires a seasoned professional with extensive experience in IT Service Management, particularly in incident, change, and problem management, while emphasizing continuous improvement and data-driven leadership.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, disability, life insurance, and 401(k) match
Skills & Requirements
Must-have
10+ years IT Service Management experience
Strong ITIL v3 or v4 knowledge
SOX ITGC audit readiness leadership
Incident, Change, Problem management oversight
CMDB governance and data integrity
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience with large-scale IT modernization
Executive communication and facilitation skills
Partnership with Internal Audit and Security teams
Calm authority in high-risk forums
Key Requirements
Bachelor's degree in CS, IT, or related field
Minimum 10 years of ITSM or IT Operations experience
Demonstrated experience with SOX ITGCs
Strong working knowledge of Incident, Change, and Problem Management