Technical Help Desk Troubleshooter

KONE Bulgaria

Riyadh, Saudi Arabia
Fully remote
5-7 years elevator industry experience
Remote technical troubleshooting skills
Engineering diploma or bachelor degree
KONE Bulgaria is seeking a fully remote Technical Help Desk Troubleshooter with 5-7 years of experience in the elevator industry. The role involves providing remote technical support, training local technicians, and ensuring compliance with safety and quality standards

Job Summary

  • The role serves as the first point of contact providing remote technical support to maintenance technicians during the product maintenance phase.
  • Candidates will be responsible for identifying root causes, configuring KRM devices, and ensuring compliance with global safety and quality requirements.
  • KONE fosters a collaborative culture focused on diversity, growth, and wellbeing while offering opportunities for training and career development.

Matching Summary

Match Score: 85

KONE Bulgaria is seeking a fully remote Technical Help Desk Troubleshooter with 5-7 years of experience in the elevator industry. The role involves providing remote technical support, training local technicians, and ensuring compliance with safety and quality standards.

Skills & Requirements

Must-have

  • 5-7 years elevator industry experience
  • Remote technical troubleshooting skills
  • Engineering diploma or bachelor degree

Nice-to-have

  • Strong MS Office application proficiency
  • Excellent verbal and written English communication
  • Experience creating knowledge base articles

Key Requirements

  • Diploma or Bachelor degree in Engineering
  • 5-7 years technical experience in elevator industry
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

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