Lead Experience Strategist

Kyndryl

United States
Base: $88,680 to $168,480 (varies by location); bo...
Not specified
5+ years cx strategy consulting experience
Experience maps user journeys service blueprints
Qualitative and quantitative research design
Kyndryl is seeking a Lead Experience Strategist to shape the go-to-market strategy and create impactful pre-sales content that enhances customer experience. The ideal candidate will possess strong business acumen, experience in customer experience strategy, and storytelling capabilities to influence buying decisions

Job Summary

  • This role involves shaping go-to-market strategies and creating high-impact pre-sales content to fuel Customer Experience pipeline growth.
  • Candidates must possess a deep understanding of human needs and behavior to influence desirability, adoption, and culture within the organization.
  • The position offers access to learning opportunities across major platforms including Microsoft, Google, Amazon, and Skillsoft for continuous professional development.

Matching Summary

Match Score: 85

Kyndryl is seeking a Lead Experience Strategist to shape the go-to-market strategy and create impactful pre-sales content that enhances customer experience. The ideal candidate will possess strong business acumen, experience in customer experience strategy, and storytelling capabilities to influence buying decisions.

Salary

Base: $88,680 to $168,480 (varies by location); Bonus: Eligible for discretionary annual bonus program; Benefits: Comprehensive package including medical, dental, retirement, and paid leave

Skills & Requirements

Must-have

  • 5+ years CX strategy consulting experience
  • Experience maps user journeys service blueprints
  • Qualitative and quantitative research design
  • Business strategy and technology integration
  • Stakeholder alignment workshop facilitation

Nice-to-have

  • Sales and delivery experience blend
  • Growth mindset and human-centered thinking
  • Cross-industry perspectives and best practices
  • Ability to simplify complexity into narratives
  • Collaborative cross-functional environment thriving

Key Requirements

  • Undergraduate or graduate degree in service design or related field
  • 5+ years progressive CX strategy focused consulting role
  • Ability to travel up to 30% as business requires

Work Rights

Not specified

Tailored Resume

Cover Letter