Product Support Representative - Amer - Mission+

NAVBLUE, Inc.

Waterloo, Ontario, Canada
3d onsite
4+ years professional support experience
Strong problem-solving mindset
Excellent written and verbal communication
The Product Support Representative serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers

Job Summary

  • The Product Support Representative serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers.
  • Candidates will be responsible for data scoping, user acceptance testing, and providing on-site support across the AMER region.
  • The role offers a hybrid working environment with flexible hours, competitive benefits, and access to a flight simulator game room.

Matching Summary

The Product Support Representative serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers.

Skills & Requirements

Must-have

  • 4+ years professional support experience
  • Strong problem-solving mindset
  • Excellent written and verbal communication
  • Ability to conduct customer training
  • Experience with ticketing software

Nice-to-have

  • Knowledge of Big Data and AI
  • Proactive continuous improvement mindset
  • Fluent in English
  • Experience with database technologies
  • Self-confident autonomous worker

Key Requirements

  • Degree in Engineering or Computer Science
  • 4 or more years of professional experience
  • Support experience with customer interface

Work Rights

Not specified

Tailored Resume

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