Manager Post Issue Processing

Athene

2+ years people leadership experience
3-5 years professional experience
3+ years operations experience
The role requires leading a team of frontline processors through operational changes while fostering a high-performance culture

Job Summary

  • The role requires leading a team of frontline processors through operational changes while fostering a high-performance culture.
  • Candidates must drive process optimization and efficiency gains to enhance customer satisfaction and reduce friction in the post-issue journey.
  • The position involves partnering with cross-functional teams including IT, Compliance, and Legal to deliver impactful service improvements.

Matching Summary

The role requires leading a team of frontline processors through operational changes while fostering a high-performance culture.

Skills & Requirements

Must-have

  • 2+ years people leadership experience
  • 3-5 years professional experience
  • 3+ years operations experience
  • Insurance or financial services background
  • Process optimization and efficiency
  • Customer experience improvement

Nice-to-have

  • Strong emotional intelligence
  • Exceptional communication skills
  • Change management expertise
  • Cross-functional collaboration
  • Relentless customer focus
  • Project execution skills

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Manager: 2+ years indirect or direct people leadership
  • 3-5 years professional experience
  • 3+ years in operations within insurance or regulated environment
  • Experience executing operational change initiatives

Work Rights

Not specified

Tailored Resume

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