Service Advisor

Doral Acura

Latham, United States
Base: $64,000.00-$161,000.00; bonus/equity: commis...
Initiating automotive services and repairs
Liaison between customer and technician
Preparing repair orders
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Lithia offers competitive pay, medical, dental, vision plans, paid holidays, PTO, disability, life insurance, 401(k), ESPP, and vehicle purchase discounts.

Matching Summary

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Salary

Base: $64,000.00-$161,000.00; Bonus/Equity: commission/bonus; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Vehicle Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Liaison between customer and technician
  • Preparing repair orders
  • Administering manufacturer warranty
  • Customer record maintenance

Nice-to-have

  • Earning customers for life
  • Team player focused on exemplary service
  • Helping satisfied customers drive away

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience a plus
  • Basic mechanical understanding of automobile
  • Acceptable driving record and valid driver's license
  • High school graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter