It Service Manager - Us Client (olivos/barracas)

PwC UK

Olivos, Argentina
Operation management
Release management
Incident management
At PwC, you will focus on overseeing and confirming the delivery of quality and timely services, monitoring vendor compliance, and leading service recovery in case of major incidents

Job Summary

  • At PwC, you will focus on overseeing and confirming the delivery of quality and timely services, monitoring vendor compliance, and leading service recovery in case of major incidents.
  • You will coordinate application issue resolution and plan application maintenance and release activities, working across multiple teams and exposed to AI, Automation, and Cloud technologies.
  • You are expected to anticipate the needs of your teams and clients, deliver quality, embrace ambiguity, and use complex situations as opportunities to grow.

Matching Summary

At PwC, you will focus on overseeing and confirming the delivery of quality and timely services, monitoring vendor compliance, and leading service recovery in case of major incidents.

Skills & Requirements

Must-have

  • operation management
  • release management
  • incident management
  • application maintenance
  • support
  • ticketing systems
  • Agile methodologies

Nice-to-have

  • AI, Automation and Cloud technologies
  • meaningful client connections
  • manage and inspire others
  • deepening technical expertise
  • self awareness
  • Information Security and Data Protection

Key Requirements

  • At least 4 or 5 years of experience
  • Advanced English skills
  • Excellent communication skills
  • Customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter