Sr Business Process Analyst - Support Knowledge And Ai

Workday

**
Knowledge management tools and processes
Kcs methodologies
Ai chatbot/automated systems
** Workday is seeking a Sr. Business Process Analyst to join their Global Support Operations & Enablement team, focusing on knowledge management and AI tools to enhance customer support. The ideal candidate should possess strong analytical skills, experience in process improvement methodologies, and a background in knowledge management, particularly in a global customer support context. **

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • Responsibilities include coordinating and implementing processes for knowledge article creation and maintenance to strengthen self-help and digital AI tools.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

Match Score: 75

** Workday is seeking a Sr. Business Process Analyst to join their Global Support Operations & Enablement team, focusing on knowledge management and AI tools to enhance customer support. The ideal candidate should possess strong analytical skills, experience in process improvement methodologies, and a background in knowledge management, particularly in a global customer support context. **

Skills & Requirements

Must-have

  • Knowledge management tools and processes
  • KCS methodologies
  • AI chatbot/automated systems
  • Process mapping and analysis
  • Data analysis and visualization tools
  • Support technologies troubleshooting

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Continuous learning

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management experience
  • 2+ years SQL and data visualization experience
  • Bachelor's degree or equivalent experience
  • KCS and Lean Six Sigma certification highly desirable

Work Rights

Not specified

Tailored Resume

Cover Letter