Sales Support Specialist

GLOBAL PAYMENT HOLDING COMPANY

Jeffersonville, India
Payment processing technologies
Merchant onboarding processes
Troubleshoot payment platforms
This role is critical to the success of the sales and support processes, acting as a trusted advisor and problem-solver for both Inside and Outside Sales Teams and prospective clients

Job Summary

  • This role is critical to the success of the sales and support processes, acting as a trusted advisor and problem-solver for both Inside and Outside Sales Teams and prospective clients.
  • You will report to a Sales Support Supervisor, but you will work closely with Merchant Sales Representatives and the Operational Support teams on a day-to-day basis.
  • Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Matching Summary

This role is critical to the success of the sales and support processes, acting as a trusted advisor and problem-solver for both Inside and Outside Sales Teams and prospective clients.

Skills & Requirements

Must-have

  • payment processing technologies
  • merchant onboarding processes
  • troubleshoot payment platforms
  • collaborate with internal teams
  • translate technical capabilities

Nice-to-have

  • motivated self-starter
  • translation of technical concepts
  • handling sensitive customer issues
  • maintain professional customer support image

Key Requirements

  • 1-3 years of experience
  • Associate’s degree preferred
  • Experience with CRM systems
  • Experience with ticketing tools
  • Experience with collaboration platforms

Work Rights

Not specified

Tailored Resume

Cover Letter