Part-time (18.5 hours per week, predetermined roster)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
The Customer Banking Specialist position at CommBank in Sylvania, Australia, seeks an individual to deliver exceptional customer service while assisting clients with their banking needs, including loans and financial advice. The role requires strong communication skills and a customer-centric approach in a retail banking environment
Job Summary
As the Customer Banking Specialist in our Sylvania Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks, and provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality and excellent communication skills with the ability to articulate financial terms in a clear way.
Matching Summary
Match Score: 85
The Customer Banking Specialist position at CommBank in Sylvania, Australia, seeks an individual to deliver exceptional customer service while assisting clients with their banking needs, including loans and financial advice. The role requires strong communication skills and a customer-centric approach in a retail banking environment.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Provide effective solutions
Champion risk-adverse culture
Nice-to-have
Financial wellbeing focus
Holistic customer solutions
Building a career with CommBank
Support Aboriginal and/or Torres Strait Islander Peoples
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to ask the right questions and find solutions