App Support Specialist Ii (online Banking)

UMB Financial Corporation

Kansas City, MO, US
Base: $57,760.00 - $124,170.00; bonus/equity: annu...
Hybrid
5 years technical experience in financial applications
Troubleshooting production issues across multiple systems
Experience with splunk monitoring tools
This role provides technical application support for consumer and small business online banking platforms while coordinating issue resolution with vendors and business units

Job Summary

  • This role provides technical application support for consumer and small business online banking platforms while coordinating issue resolution with vendors and business units.
  • The position requires analyzing problem data to identify systemic issues, implementing solutions, and managing post-mortem processes for high-priority incidents.
  • UMB offers competitive benefits including a 401(k) matching program, paid time off, health insurance, and an associate wellbeing program.

Matching Summary

This role provides technical application support for consumer and small business online banking platforms while coordinating issue resolution with vendors and business units.

Salary

Base: $57,760.00 - $124,170.00; Bonus/Equity: Annual incentive pay mentioned; Benefits: Comprehensive medical, dental, vision, 401(k), PTO, tuition reimbursement

Skills & Requirements

Must-have

  • 5 years technical experience in financial applications
  • Troubleshooting production issues across multiple systems
  • Experience with Splunk monitoring tools
  • Supporting Q2 vendor or similar online banking systems
  • Incident ticket resolution in high-pressure environments

Nice-to-have

  • Proactive focus utilizing system monitoring tools
  • Logical thinking mindset with strong analytical skills
  • Ability to conduct independent research for solutions
  • Experience mentoring less experienced associates
  • Collaborative approach with vendors and business units

Key Requirements

  • At least 5 years of experience supporting financial applications
  • Knowledge of transaction processing and online banking systems
  • Legal authority to work in the United States (no sponsorship)

Work Rights

Must have legal authority to work in the US

Tailored Resume

Cover Letter