Alo Yoga is seeking a Director of International Customer Service to enhance and implement global customer support strategies as the company expands internationally. The ideal candidate will have extensive experience in customer service leadership and a strong understanding of customer experience design, focusing on localization across various markets
Job Summary
The role is responsible for building and executing ALO's international customer service roadmap to define how the company launches and scales support across markets, languages, and time zones.
This leader will partner cross-functionally with Digital, Technology, Operations, and Retail teams to deliver an excellent ALO experience wherever customers are located globally.
Candidates must have deep knowledge of customer experience design, specifically regarding channel localization and emerging trends like AI and automation.
Matching Summary
Match Score: 85
Alo Yoga is seeking a Director of International Customer Service to enhance and implement global customer support strategies as the company expands internationally. The ideal candidate will have extensive experience in customer service leadership and a strong understanding of customer experience design, focusing on localization across various markets.
Salary
Base: $150,000-$200,000 per year; Bonus/Equity: Performance bonuses and long term incentives included; Benefits: PTO policy and progressive benefits included
Skills & Requirements
Must-have
8-10+ years customer-facing industry experience
5+ years leadership experience
Launch digital global customer support programs
CRM systems knowledge Zendesk Salesforce Gladly
Channel localization and emerging trends innovation
Nice-to-have
Luxury and lifestyle brand background preferred
Background launching support in Asia or Europe
Entrepreneurial spirit and agile mindset
Data-driven approach to customer insights
Experience with AI and automation tools
Key Requirements
8-10+ years experience in customer-facing industries
5+ years of direct leadership experience
Experience launching digital global customer support programs
Familiarity with CRM systems such as Zendesk or Salesforce