Responsible for maintaining and upkeep of guest floors and public area as per LRA standards, empowered to take decisions related to team and guest delight
Job Summary
Responsible for maintaining and upkeep of guest floors and public area as per LRA standards, empowered to take decisions related to team and guest delight.
Responsible for overall hotel upkeep and maintenance, including major refurbishments, deep cleaning, and VIP movements, while managing departmental expenses within hotel profitability.
Evaluates performance, conducts training sessions, seeks guest feedback, and implements action plans to improve guest satisfaction scores and departmental efficiency.
Matching Summary
Responsible for maintaining and upkeep of guest floors and public area as per LRA standards, empowered to take decisions related to team and guest delight.
Skills & Requirements
Must-have
Guest floor and public area upkeep
LRA standards compliance
Team decision making
Guest delight and situation handling
Cost minimization without quality impact
Budget making and adherence
Hotel financial awareness
Nice-to-have
Seeking guest feedback
Encouraging defect-free rooms
Improving efficiency standards
Instituting new processes
Key Requirements
Prior experience as assistant manager (2 years preferred)
College Certificate in hotel operations management