Guest Experience Manager - Barceló Fuerteventura Castillo

Barceló

Las Palmas, Spain
Customer satisfaction analysis
Problem resolution for guests
Promote extra sales
The company is a family-owned business founded in 1931, now one of the top 30 hotel chains globally, recognized with the 'Best Hotel Management Company in the World' award

Job Summary

  • The company is a family-owned business founded in 1931, now one of the top 30 hotel chains globally, recognized with the 'Best Hotel Management Company in the World' award.
  • Responsibilities include monitoring customer satisfaction through interviews and questionnaires, resolving issues, studying departmental equipment, and promoting extra sales.
  • Benefits include a flexible work environment, geographical mobility, career development plans, extensive training programs, and exclusive discounts on hotels and travel.

Matching Summary

The company is a family-owned business founded in 1931, now one of the top 30 hotel chains globally, recognized with the 'Best Hotel Management Company in the World' award.

Skills & Requirements

Must-have

  • Customer satisfaction analysis
  • Problem resolution for guests
  • Promote extra sales
  • Positive guest image projection

Nice-to-have

  • Collaborative and responsible environment
  • Geographical mobility opportunities
  • Commitment to building a better future

Key Requirements

  • Minimum 1 year experience in customer service
  • Specific training in tourist quality
  • High English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter