Director, Partner Experience Management

Worldpay Inc

Base: $127,500.00-$192,525.00 annually; bonus/equi...
10+ years customer service experience
4+ years senior management in fintech
B2b saas and payment processing expertise
The Director will set the vision for the partner service organization while leading multiple teams to drive operational excellence

Job Summary

  • The Director will set the vision for the partner service organization while leading multiple teams to drive operational excellence.
  • This role requires deep expertise in B2B SaaS, FinTech, and Payment Processing to ensure high customer satisfaction and business growth.
  • Candidates must analyze key metrics like CSAT and NPS to inform strategic decisions and support the company's 'Think Like a Customer' culture.

Matching Summary

The Director will set the vision for the partner service organization while leading multiple teams to drive operational excellence.

Salary

Base: $127,500.00-$192,525.00 annually; Bonus/Equity: Not specified; Benefits: Competitive compensation and career opportunities

Skills & Requirements

Must-have

  • 10+ years customer service experience
  • 4+ years senior management in FinTech
  • B2B SaaS and payment processing expertise
  • CRM tools proficiency (Salesforce, Zendesk)
  • Customer success platform knowledge (Gainsight)

Nice-to-have

  • Master's degree or MBA preferred
  • Strong stakeholder management skills
  • Data-driven decision making mindset
  • Passion for delivering outstanding service

Key Requirements

  • Bachelor's degree required, Master's/MBA preferred
  • 10+ years in customer service or client success
  • 4+ years in senior management within FinTech
  • Experience scaling partner service operations

Work Rights

Not specified

Tailored Resume

Cover Letter