Establish effective communication channels between the company and customers to understand their needs and expectations, in order to continuously improve service quality and processes for sustainable development
Job Summary
Establish effective communication channels between the company and customers to understand their needs and expectations, in order to continuously improve service quality and processes for sustainable development.
Accurately answer policy-related questions about high-end medical insurance plans, preservation, and claims, and provide optimal solutions according to company standards to improve the resolution rate of each call.
Assist customers in initiating medical service applications based on their service needs and provide quality medical resources.
Matching Summary
Establish effective communication channels between the company and customers to understand their needs and expectations, in order to continuously improve service quality and processes for sustainable development.
Skills & Requirements
Must-have
High-end medical insurance
Health management services
7*24 shift work
Effective internal communication
Accurate policy-related answers
Nice-to-have
Proactive team support
Continuous quality improvement
Strong interpersonal skills
Customer-centric approach
Key Requirements
Associate's degree or above
2-3 years of medical experience
Claims experience or professional customer service experience