Job Summary

• As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts, owning the entire post-sale relationship.
• You will coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers, and Account Managers, and keep senior leadership apprised of account health.
• The role requires strong project management skills, exceptional communication, and a deep understanding of cybersecurity, cloud environments, and identity technologies.

Matching Summary

Salary

Base: $120,000 - $150,000 annually; Bonus/Equity: Competitive compensation and meaningful equity; Benefits: Medical, dental, and vision insurance, Paid parental leave, 401k, Flexible + Unlimited PTO, Home office and connectivity stipends

Skills & Requirements

Key Requirements

• 5+ years in Customer Success or similar role
• Experience managing large enterprise accounts
• Strong project management skills
• Exceptional communication and presentation skills
• Deep understanding of cybersecurity and cloud environments
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience in a high-growth startup

Work Rights