Analyst Lead, Service Delivery Management

Fidelity National Information Services

London, England, GB
Client relationship management
Service escalation handling
Production support oversight
At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology

Job Summary

  • At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
  • In this role, you will be managing the service side of the client relationship including escalation, effective oversight of client production support, and execution of account plan activities.
  • FIS offers a competitive salary, a modern international work environment, and a broad range of professional education and personal development possibilities.

Matching Summary

At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Skills & Requirements

Must-have

  • client relationship management
  • service escalation handling
  • production support oversight
  • billing and invoice review
  • service level agreement monitoring
  • account plan execution

Nice-to-have

  • strong verbal and written communication
  • organizational skills
  • knowledge of Treasury environment
  • technical knowledge of contracts and legal documents
  • team collaboration
  • flexibility and dependability

Key Requirements

  • Bachelor’s degree or equivalent experience
  • good working knowledge of FIS systems
  • ability to analyze and solve problems
  • human relations and negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter