Gaming Account Associate

BetMGM

Michigan, US
Base: $21.15 to $27.76 hourly; bonus/equity: perfo...
Hybrid
Outbound player support
Customer engagement and retention
Crm system documentation
Provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity

Job Summary

  • Provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity.
  • Focus on developing, reactivating, and retaining high-value customers through personalized outreach and promotional offers, contributing to the achievement of company and departmental goals.
  • BetMGM offers a comprehensive benefits package including Medical, Dental, Vision, Life, and Disability Insurance, 401(k) with company match, and flexible paid time off.

Matching Summary

Provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity.

Salary

Base: $21.15 to $27.76 hourly; Bonus/Equity: Performance-based bonus plan; Benefits: Medical, Dental, Vision, Life, Disability Insurance, 401(k) with company match, spending accounts, PTO

Skills & Requirements

Must-have

  • Outbound player support
  • Customer engagement and retention
  • CRM system documentation
  • Performance-based KPIs
  • Responsible gaming guidelines

Nice-to-have

  • Teamwork environment
  • Professional development opportunities
  • Inclusive workplace culture
  • Ethical conduct

Key Requirements

  • Minimum 2 years VIP casino experience
  • Legal authorization to work in the U.S.
  • Must be based in Michigan
  • Gaming compliance and licensing

Work Rights

Must have legal authorization to work

Tailored Resume

Cover Letter