Operations Manager- Expert Insights - Ecs

AlphaSense (Tegus)

Chicago, Illinois, United States
Base: $111,000 - $152,000 usd; bonus/equity: perfo...
On-site
3+ years people management experience
3+ years client service responsibilities
Team leadership and coaching skills
The role is responsible for leading a high-performing team of Client Relationship Managers and Analysts to deliver exceptional first-call experiences and drive trial conversion

Job Summary

  • The role is responsible for leading a high-performing team of Client Relationship Managers and Analysts to deliver exceptional first-call experiences and drive trial conversion.
  • This position serves as a key partner to Sales and GTM stakeholders to align efforts, maximize trial engagement, and convert trial users into active long-term clients.
  • Candidates must instill accountability and execution rigor by setting clear expectations around speed, input goals, and quality while conducting regular quality assurance reviews.

Matching Summary

The role is responsible for leading a high-performing team of Client Relationship Managers and Analysts to deliver exceptional first-call experiences and drive trial conversion.

Salary

Base: $111,000 - $152,000 USD; Bonus/Equity: Performance-based bonus and equity offered; Benefits: Generous benefits program included

Skills & Requirements

Must-have

  • 3+ years people management experience
  • 3+ years client service responsibilities
  • Team leadership and coaching skills
  • Client relationship management
  • Sales and GTM stakeholder collaboration

Nice-to-have

  • Strong persistence and results orientation
  • Detail-oriented with high standards
  • Ability to navigate ambiguity
  • Self-starter attitude
  • Clear impactful communication style

Key Requirements

  • 3+ years of people management experience
  • 3+ years of client service responsibilities
  • Experience in operations or client success roles

Work Rights

Not specified

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