Senior Manager, Customer Success Management - Slack

Salesforce UK

Base: $157,800 - $236,600 annually; bonus/equity: ...
5+ years overseeing customer success teams
Saas experience with enterprise scale organizations
Proven track record building world-class teams
The Senior Manager will lead a team serving Slack's largest strategic customers across Commercial Business Services and Technology, Media & Telecommunications units

Job Summary

  • The Senior Manager will lead a team serving Slack's largest strategic customers across Commercial Business Services and Technology, Media & Telecommunications units.
  • This role requires advocating for customers by driving alignment across Sales, Product Management, and Renewals to ensure full value realization.
  • Salesforce offers comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.

Matching Summary

The Senior Manager will lead a team serving Slack's largest strategic customers across Commercial Business Services and Technology, Media & Telecommunications units.

Salary

Base: $157,800 - $236,600 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 5+ years overseeing customer success teams
  • SaaS experience with enterprise scale organizations
  • Proven track record building world-class teams
  • Executive-level communication and negotiation skills
  • Experience driving customer health and renewal metrics

Nice-to-have

  • Experience in dynamic high-growth environments
  • Ability to establish trusted senior customer relationships
  • Hands-on approach to creating customer wins
  • Commitment to inclusive and vibrant culture
  • Openness to travel for customer alignment

Key Requirements

  • 5+ years experience in customer success or professional services leadership
  • Demonstrated success leading talent acquisition and retention
  • Track record of delivering against KPIs and growth targets

Work Rights

Not specified

Tailored Resume

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