RingCentral / Acquire Asia Pacific Philippines, Inc.
Philippines
Not specified; quarterly performance bonus availab...
Night shift (11 pm - 8 am)
Bachelor's degree in economics or business
2 years experience in customer care
Strong database manipulation skills
RingCentral is seeking a Junior Business Analyst to support decision-making within the Customer Care department by developing analytical tools and strategies. The ideal candidate will have a background in economics, business, or a related field, along with experience in data analysis and customer care operations
Job Summary
The role involves transforming raw data into business insights used for decision-making and strategic planning within Customer Care.
Candidates will build structured management reports and dashboards while synthesizing business trends to assess current and future risks.
RingCentral offers a comprehensive benefits package including HMO, paid time off, quarterly bonuses, and recognition as a top workplace.
Matching Summary
Match Score: 85
RingCentral is seeking a Junior Business Analyst to support decision-making within the Customer Care department by developing analytical tools and strategies. The ideal candidate will have a background in economics, business, or a related field, along with experience in data analysis and customer care operations.
Salary
Not specified; Quarterly Performance Bonus available; Comprehensive HMO package included
Skills & Requirements
Must-have
Bachelor's degree in Economics or Business
2 years experience in Customer Care
Strong database manipulation skills
Experience with CRM tools like Salesforce
Proficiency in BI tools like Tableau
Willingness to work night shifts 11pm-8am
Nice-to-have
Knowledge of Big Data platforms like Hadoop
Familiarity with Alteryx analytics tool
Excellent data storytelling abilities
Cross-functional team collaboration skills
Key Requirements
Bachelor's degree in Economics, Business, Mathematics, or Statistics