Customer Service Representative Ii

GPC Tools & Equipment Sydney

Albany, NY, United States
$21.00 - $26.00 hourly; not specified; not specifi...
Customer expectations management
Order entry and processing
Product inquiry response
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met

Job Summary

  • The Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
  • Responsibilities include responding to customer inquiries, providing quotes, handling order entry, and influencing gross profit through price negotiation.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Customer Service Representative II ensures customer expectations are accurately determined and are fully met.

Salary

$21.00 - $26.00 hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • customer expectations management
  • order entry and processing
  • product inquiry response
  • inventory sourcing
  • cost-effective shipping determination

Nice-to-have

  • customer relationship building
  • process improvement driving
  • mentoring less experienced staff

Key Requirements

  • Customer Service Representative II experience
  • Handling challenging customer inquiries
  • Negotiating sale and purchase prices
  • Adjusting customer pricing
  • Maintaining inventory levels
  • Sourcing products from multiple locations
  • Determining cost-effective shipping methods
  • Handling customer returns
  • Assisting less experienced representatives

Work Rights

Not specified

Tailored Resume

Cover Letter