Warranty Care Specialist

ABB Inc

Onsite
Bachelor's degree in industrial or electrical engineering
2-3 years customer service experience in quality or engineering
Sap system experience required
This role supports the accurate end-to-end resolution of post-sale customer requests, complaints, and disputes to ensure customer satisfaction

Job Summary

  • This role supports the accurate end-to-end resolution of post-sale customer requests, complaints, and disputes to ensure customer satisfaction.
  • The position involves analyzing trends within the claims process to highlight repetitive failures and support continuous improvement initiatives.
  • ABB offers a work environment where employees are empowered to lead, supported to grow, and proud of the impact they create together.

Matching Summary

This role supports the accurate end-to-end resolution of post-sale customer requests, complaints, and disputes to ensure customer satisfaction.

Skills & Requirements

Must-have

  • Bachelor's Degree in Industrial or Electrical Engineering
  • 2-3 years Customer Service experience in Quality or Engineering
  • SAP system experience required
  • Knowledge of 8D quality tools and problem solving mindset

Nice-to-have

  • ISO Auditor certification desirable
  • Knowledge in 10CFR Appendix B desirable
  • Prior experience with Switchgear and Circuit Breakers
  • Open to sponsorship for qualified candidates

Key Requirements

  • Bachelor's Degree in Industrial or Electrical Engineering
  • 2-3 years experience in Customer Service within Quality/Engineering
  • SAP Experience
  • Quality tools knowledge (8D's)
  • ISO Auditor desirable
  • 10CFR Appendix B knowledge desirable
  • Switchgear and Circuit Breakers experience desirable

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter