Supervisor, Access Center

University of Rochester

Rochester, New York, United States
$25.79 - $33.52; bonus/equity: not specified; bene...
Leadership and management skills
Experience in call center operations
Quality assurance techniques
The University of Rochester is committed to fostering an inclusive community where all can thrive. The Supervisor will provide leadership and support to ensure high-quality performance from the Access Center staff. This role involves managing operations, employee performance, and customer service excellence while promoting a positive work culture

Job Summary

  • The University of Rochester is committed to fostering an inclusive community where all can thrive. The Supervisor will provide leadership and support to ensure high-quality performance from the Access Center staff. This role involves managing operations, employee performance, and customer service excellence while promoting a positive work culture.

Matching Summary

The University of Rochester is committed to fostering an inclusive community where all can thrive. The Supervisor will provide leadership and support to ensure high-quality performance from the Access Center staff. This role involves managing operations, employee performance, and customer service excellence while promoting a positive work culture.

Salary

$25.79 - $33.52; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Leadership and management skills
  • Experience in call center operations
  • Quality assurance techniques

Nice-to-have

  • Positive work environment
  • Commitment to diversity and inclusivity
  • Excellent communication skills

Key Requirements

  • Associate's degree and 2 years of leadership experience
  • 1 year of call center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter