This leadership position focuses on strategic initiatives, daily operations, and tactical management of the FreseniusRx Operations/Customer Service workflow
Job Summary
This leadership position focuses on strategic initiatives, daily operations, and tactical management of the FreseniusRx Operations/Customer Service workflow.
The role requires managing departmental staffing, including recruiting, interviewing, and developing detailed schedules to meet call volume loads.
Responsibilities include ensuring strict compliance with government regulations and company policies regarding patient information and data auditing.
Matching Summary
This leadership position focuses on strategic initiatives, daily operations, and tactical management of the FreseniusRx Operations/Customer Service workflow.
Skills & Requirements
Must-have
6-8 years operations experience
3+ years call center management
healthcare or pharmacy background
staff recruitment and retention
process improvement implementation
Nice-to-have
dialysis experience preferred
strong project planning skills
excellent verbal communication
flexibility and adaptability
team player mentality
Key Requirements
Bachelor's Degree required
6-8 years operations/call center experience
3+ years directly related call center management experience
Proficient with PCs and Microsoft Office applications