Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Human capital management cases
** Workday is seeking a Technical Support Delivery Analyst based in Pune, India, to join their Customer Support team, which provides essential software support for clients globally. The ideal candidate should have over four years of experience in SaaS software support or customer support, with strong troubleshooting skills and a background in Human Capital Management or similar enterprise software. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst based in Pune, India, to join their Customer Support team, which provides essential software support for clients globally. The ideal candidate should have over four years of experience in SaaS software support or customer support, with strong troubleshooting skills and a background in Human Capital Management or similar enterprise software. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Human Capital Management cases
  • log reading and analysis

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • adaptability and passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Talent Management solutions support
  • work from the office at least 50% of the time
  • shift rotation schedule

Work Rights

Not specified

Tailored Resume

Cover Letter