Job Summary

• The Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.com’s Signature Support handling and execution of Severity 1 and 2 cases, as well as, implementing and finding ways to prevent customer issues through proactive support and monitoring.
• Serve as a Trusted Advisor, drive conversations with our customer's Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• 5+ years Technical Support experience
• 3+ years development experience
• Current Salesforce Administrator Certification
• Bachelor's degree in computer science
• Solid understanding of Internet technologies
• Understanding of database concepts
• Strong experience in front-end web tier
• Strong experience in back end software development

Work Rights