Job Summary

• The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service by locating and contacting homeowners to collect on charged off secured and unsecured mortgage debt.
• The role involves managing house inventory accounts, maintaining communication with customers, setting up payments, and working settlements while adhering to company guidelines and federal regulations.
• Newrez offers a comprehensive total rewards package including medical, dental, vision insurance, 401(k) with match, paid leave, and opportunities for community involvement through Newrez NOW.

Matching Summary

Skills & Requirements

Key Requirements

• High School education required
• 1+ years collection experience preferred
• Post charge off/deficiency balance collections experience a plus
• Ability to achieve set goals and meet deadlines
• Knowledge of collection laws and processes
• Strong numeric aptitude, problem solving, and analytical skills
• Detailed, motivated, and organized self-starter
• Must have smartphone meeting security standards

Work Rights