Service Desk Support Technician

CloudEngine Labs

Tempe, Arizona, United States
Base: $62,900 - $87,000 usd; bonus/equity: opportu...
On-site
2-4 years enterprise technical support experience
Proficiency in macos and windows operating systems
Experience with google workspace and okta platforms
This role is vital for providing exceptional technical support both in-office and remotely to ensure team efficiency

Job Summary

  • This role is vital for providing exceptional technical support both in-office and remotely to ensure team efficiency.
  • The successful candidate will act as a trusted advisor for internal business partners regarding laptops, printers, and office networks.
  • Engine offers competitive base pay tied to role and experience, along with opportunities for bonuses, commissions, and equity.

Matching Summary

This role is vital for providing exceptional technical support both in-office and remotely to ensure team efficiency.

Salary

Base: $62,900 - $87,000 USD; Bonus/Equity: Opportunities for variable pay and equity included; Benefits: Competitive benefits package available

Skills & Requirements

Must-have

  • 2-4 years enterprise technical support experience
  • Proficiency in macOS and Windows operating systems
  • Experience with Google Workspace and Okta platforms
  • Ability to manage JIRA Service Management tickets

Nice-to-have

  • Experience with Jamf or Intune management tools
  • Knowledge of Meraki networking equipment
  • Strong written and verbal communication skills
  • Analytical troubleshooting mindset

Key Requirements

  • 2-4 years of technical support experience
  • Residency in Tempe, Arizona for hybrid work
  • Extensive knowledge of Slack and Zoom platforms

Work Rights

Not specified

Tailored Resume

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