Base: $27-34phly; bonus/equity: not specified; ben...
On-site
Manage ticket queue and slas
Perform break/fix software and hardware support
Provide onsite and remote technical support
Iron Bow Technologies is seeking a Field Services Technician 3 in Fredericksburg, Virginia, who will provide IT support, manage asset inventory, and oversee ticketing for the Commonwealth of Virginia. The ideal candidate will have relevant IT experience, strong troubleshooting skills, and excellent customer service abilities
Job Summary
The role involves managing a ticket queue, scheduling appointments, and ensuring all tasks are completed within SLAs and SOPs.
Candidates will provide comprehensive IT support including system updates, device imaging, and repair services for Commonwealth of Virginia clients.
Iron Bow Technologies offers a dynamic environment with opportunities for growth as the company undergoes organizational transformation.
Matching Summary
Match Score: 85
Iron Bow Technologies is seeking a Field Services Technician 3 in Fredericksburg, Virginia, who will provide IT support, manage asset inventory, and oversee ticketing for the Commonwealth of Virginia. The ideal candidate will have relevant IT experience, strong troubleshooting skills, and excellent customer service abilities.
Salary
Base: $27-34/hourly; Bonus/Equity: Not specified; Benefits: Overview available on careers page
Skills & Requirements
Must-have
Manage ticket queue and SLAs
Perform break/fix software and hardware support
Provide onsite and remote technical support
Execute asset disposal and inventory management
Support Windows and MAC operating systems
Nice-to-have
Self-starter with minimal oversight
Adaptable to dynamic work schedules
Eager to learn in fast-paced environment
Excellent customer service communication skills
Key Requirements
High School Diploma or equivalent experience
Valid Virginia Driver's License required
Pass background check requirements for Virginia
Dell, HP, Microsoft, or Apple certifications preferred