CRM & Marketing Executive #JTL

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
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Crm salesforce system management
Customer feedback management processes
Microsoft excel proficiency
** Recruit Express PTE LTD is seeking a CRM & Marketing Executive in Singapore to enhance customer engagement through CRM initiatives and manage customer feedback processes. The role requires experience in customer service or CRM, along with data analytics proficiency. **

Job Summary

  • The role involves planning and executing CRM initiatives to enhance customer engagement and satisfaction across multiple automotive brands.
  • Candidates will manage customer feedback processes, handle complaints professionally, and ensure timely case closure according to SOPs.
  • The position requires maintaining data integrity in the CRM Salesforce system and generating business intelligence reports on service levels and NPS performance.

Matching Summary

Match Score: 75

** Recruit Express PTE LTD is seeking a CRM & Marketing Executive in Singapore to enhance customer engagement through CRM initiatives and manage customer feedback processes. The role requires experience in customer service or CRM, along with data analytics proficiency. **

Skills & Requirements

Must-have

  • CRM Salesforce system management
  • Customer feedback management processes
  • Microsoft Excel proficiency
  • PDPA compliance knowledge
  • Email channel management

Nice-to-have

  • Automotive industry experience
  • Partnership development skills
  • Business process optimization
  • Event support capabilities

Key Requirements

  • Minimum Diploma in Business or Marketing
  • 1 to 3 years of customer-facing experience
  • Strong proficiency in Microsoft Excel

Work Rights

Not specified

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