Scaled Customer Success Manager

Culture Amp

San Francisco, CA, United States
Base: $106,000 - $118,000 usd; bonus/equity: equit...
On-site
Customer success in saas environment
Driving product adoption and retention
Managing large book of customers
Culture Amp is the world’s leading employee experience platform, trusted by over 3000 companies to transform employee engagement and performance management

Job Summary

  • Culture Amp is the world’s leading employee experience platform, trusted by over 3000 companies to transform employee engagement and performance management.
  • The role involves establishing strategic advisor partnerships with customers to advance their employee experience strategies and drive value realization of Culture Amp products.
  • Employees receive competitive compensation, equity ownership, wellbeing support, generous leave policies, and a strong commitment to diversity, equity, inclusion, and anti-racism.

Matching Summary

Culture Amp is the world’s leading employee experience platform, trusted by over 3000 companies to transform employee engagement and performance management.

Salary

Base: $106,000 - $118,000 USD; Bonus/Equity: Equity and benefits included; Benefits: Medical insurance, parental leave, wellbeing programs, work from home budget

Skills & Requirements

Must-have

  • Customer Success in SaaS environment
  • Driving product adoption and retention
  • Managing large book of customers
  • Data analysis for customer insights
  • Cross-functional collaboration

Nice-to-have

  • Passion for culture-first environment
  • Empathy and curiosity for customer needs
  • Autonomous decision making
  • Resilience and adaptability

Key Requirements

  • 2-3 years customer-facing SaaS experience
  • Proven track record in product adoption and retention
  • Ability to design complex customer experiences
  • Project leadership from start to finish
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

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