This role serves as a key liaison across frontline operations and cross-functional teams to ensure exceptional support for Aircraft on Ground (AOG) events and Entry into Service (EIS) engine programs
Job Summary
This role serves as a key liaison across frontline operations and cross-functional teams to ensure exceptional support for Aircraft on Ground (AOG) events and Entry into Service (EIS) engine programs.
Candidates will analyze operational and customer performance data to provide actionable insights to leadership while driving engagement with Pratt & Whitney Canada metrics.
The position offers a salary range of $86,800 to $165,200 USD along with comprehensive benefits including medical, dental, vision, life insurance, and 401(k) matching.
Matching Summary
This role serves as a key liaison across frontline operations and cross-functional teams to ensure exceptional support for Aircraft on Ground (AOG) events and Entry into Service (EIS) engine programs.
Salary
Base: $86,800 - $165,200 USD; Bonus/Equity: Annual short-term and/or long-term incentive compensation programs available; Benefits: Medical, dental, vision, life insurance, 401(k) match, flexible spending accounts, parental leave, paid time off
Skills & Requirements
Must-have
Advanced degree with 3 years experience
Bachelor's degree with 5 years experience
Associate's degree with 7 years experience
High School Diploma with 9 years experience
U.S. Person status required
Nice-to-have
Aviation customer service experience
SAP and Power BI proficiency
Lean or continuous improvement background
Data analytics for operational metrics
Microsoft Office Suite expertise
Key Requirements
U.S. Citizen or U.S. Person status
Minimum 3-9 years relevant experience based on education level
Onsite work requirement in Norton Shores, MI
Work Rights
Must be a U.S. Person (citizen, permanent resident, refugee, or asylee)