The role involves acting as a major incident manager to drive high-priority incident resolution and root cause analyses within the IT operations domain
Job Summary
The role involves acting as a major incident manager to drive high-priority incident resolution and root cause analyses within the IT operations domain.
Transamerica offers a comprehensive benefits package including a pension plan, 401k match, and 160 hours of paid time off annually for new employees.
Candidates must possess strong problem-solving skills and the ability to prioritize tasks in a dynamic, changing agile environment with tight deadlines.
Matching Summary
The role involves acting as a major incident manager to drive high-priority incident resolution and root cause analyses within the IT operations domain.
Salary
Base: $93,000 - $120,000 annually; Bonus: Eligible for Annual Bonus based on performance; Benefits: Pension Plan, 401k Match, Medical/Dental/Vision
Skills & Requirements
Must-have
Major incident management experience
Root cause analysis facilitation
ITIL framework knowledge
Cross-functional team collaboration
Executive communication skills
Nice-to-have
Agile environment adaptability
Global organization relationship building
Proactive problem resolution mindset
Continuous service improvement focus
Key Requirements
Bachelor's degree in IT or related discipline
Five years of technology management experience
Three years of incident/problem management experience
ITIL v3/4 certification preferred
Authorized to work in the U.S. without sponsorship