Principal Associate, Corporate Functions End User Support Specialist
EPX
McLean, VA, US
Base: $98,900 - $124,300 depending on location; bo...
End-user support for enterprise technology systems
Learning management system administration
Process optimization initiatives
This role is critical in identifying trends, uncovering root causes, and driving proactive, scalable improvements across the learning ecosystem
Job Summary
This role is critical in identifying trends, uncovering root causes, and driving proactive, scalable improvements across the learning ecosystem.
The Principal Associate will help shape and execute learning technology governance strategy to ensure a clean platform environment and efficient user support.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Matching Summary
This role is critical in identifying trends, uncovering root causes, and driving proactive, scalable improvements across the learning ecosystem.
Salary
Base: $98,900 - $124,300 depending on location; Bonus/Equity: Performance based incentive compensation available; Benefits: Comprehensive health, financial and other benefits
Skills & Requirements
Must-have
end-user support for enterprise technology systems
learning management system administration
process optimization initiatives
cross-functional collaboration
root cause analysis
learning technology governance
Nice-to-have
experience with content lifecycle management
partnering with product and engineering teams
leading cross-functional workstreams
solutions-oriented problem solving
strategic operational improvements
proactive team player
Key Requirements
High School Diploma or equivalent
3+ years end-user or platform support experience
1+ year process optimization experience
Not sponsoring new applicants for employment authorization
Work Rights
Must have valid work authorization; no sponsorship available