The Sr. Workforce Specialist at Make Deniro is responsible for managing global contact center operations, focusing on optimizing service levels through real-time monitoring and effective communication with various stakeholders. The role requires strong analytical skills and proficiency in MS Excel, with a minimum of 2-4 years of relevant experience
Job Summary
The Workforce Management GCC Specialist is responsible for providing 24/7 global coverage of contact center queues, ensuring service levels are consistently optimized.
Key tasks include real-time monitoring, coordinating schedule changes, managing outages from escalation to resolution, and processing schedule change requests.
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
Matching Summary
Match Score: 85
The Sr. Workforce Specialist at Make Deniro is responsible for managing global contact center operations, focusing on optimizing service levels through real-time monitoring and effective communication with various stakeholders. The role requires strong analytical skills and proficiency in MS Excel, with a minimum of 2-4 years of relevant experience.