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Prudential Corporation Asia Ltd is seeking a Customer Engagement Supervisor in Metro Manila, Philippines, to lead a team focused on customer service excellence across multiple channels. The ideal candidate should possess strong people management skills and be adept at resolving customer issues while driving team performance and insights.
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Job Summary
Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints across all available channels/touchpoints of Contact Center.
Handles People Management, Team’s workforce, and assists on Team’s inquiries/concerns.
Drives closure of Open, issues, at risk and beyond Service Level Agreements (SLAs) tickets and ensures timely and regular updates, feedback, and resolution to the customers.
Matching Summary
Match Score: 75
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Prudential Corporation Asia Ltd is seeking a Customer Engagement Supervisor in Metro Manila, Philippines, to lead a team focused on customer service excellence across multiple channels. The ideal candidate should possess strong people management skills and be adept at resolving customer issues while driving team performance and insights.
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