Customer Care Support Specialist (100%) F/i

CHUBB FIRE & SECURITY

Plan-les-Ouates, Switzerland
Customer care centre operations
Order processing and invoicing
Client database management
You will be responsible for registering, processing, coordinating, and invoicing customer orders and maintenance contracts from start to finish, ensuring deadlines and service quality are met

Job Summary

  • You will be responsible for registering, processing, coordinating, and invoicing customer orders and maintenance contracts from start to finish, ensuring deadlines and service quality are met.
  • This role involves collaborating with various departments such as logistics and billing to optimize order management and communication, and backing up other Customer Care positions as needed.
  • The company offers professional onboarding, administrative support from qualified colleagues, and a stimulating, evolving work environment with opportunities for professional and personal development.

Matching Summary

You will be responsible for registering, processing, coordinating, and invoicing customer orders and maintenance contracts from start to finish, ensuring deadlines and service quality are met.

Skills & Requirements

Must-have

  • Customer Care Centre operations
  • Order processing and invoicing
  • Client database management
  • MS Office proficiency
  • French native or equivalent
  • Professional Italian

Nice-to-have

  • Adaptability and resilience
  • Team collaboration
  • Proactive problem-solving
  • Positive and enthusiastic attitude
  • Leadership mindset

Key Requirements

  • CFC commerce or equivalent
  • Customer service experience
  • Order management experience
  • Database management skills
  • ERP/CRM system familiarity
  • B2 Italian language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter