Customer Service Representative/bdc Administrator

BMW of Spokane Inc

Thousand Oaks, CA, United States
Base: $20.00ph; bonus/equity: bonus opportunities ...
Respond to inquiries via phone, email, text
Schedule and confirm appointments
Maintain accurate customer records in crm
This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include responding to inquiries, scheduling appointments, following up with prospects, and maintaining CRM records.
  • The company offers best-in-class industry benefits including competitive pay, medical/dental/vision plans, paid holidays, 401(k), and employee discounts.

Matching Summary

This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inquiries via phone, email, text
  • Schedule and confirm appointments
  • Maintain accurate customer records in CRM
  • Meet performance goals
  • Deliver exceptional customer service

Nice-to-have

  • Enjoy helping people
  • Thrive in fast-paced environment
  • Positive attitude
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Comfortable working with CRM systems and basic computer applications
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter