Sr. Business Process Consultant

ServiceNow

Atlanta, United States
Remote
7+ years servicenow consulting experience
Crm csm fsm som domain expertise
Process modeling with visio bpmn
ServiceNow is seeking a Sr. Business Process Consultant to join their CRM and Industry Workflow Team, focusing on optimizing workflows across various business areas. The ideal candidate will have extensive consulting experience, strong process re-engineering skills, and proficiency in translating business needs into technical solutions. ###

Job Summary

  • This role serves as a trusted advisor guiding senior leaders on process optimization and AI-driven automation opportunities within the ServiceNow ecosystem.
  • The consultant will bridge business needs and technical delivery by designing end-to-end workflows across sales, customer service, and field service domains.
  • Candidates must demonstrate strong change management skills to ensure successful adoption of solutions integrated with systems like Salesforce, SAP, or Oracle.

Matching Summary

Match Score: 85

ServiceNow is seeking a Sr. Business Process Consultant to join their CRM and Industry Workflow Team, focusing on optimizing workflows across various business areas. The ideal candidate will have extensive consulting experience, strong process re-engineering skills, and proficiency in translating business needs into technical solutions. ###

Skills & Requirements

Must-have

  • 7+ years ServiceNow consulting experience
  • CRM CSM FSM SOM domain expertise
  • Process modeling with Visio BPMN
  • Senior leader influence and advisory
  • Requirement translation to functional specs

Nice-to-have

  • AI agent adoption and chatbot knowledge
  • Telecom financial services industry background
  • NowCreate methodology and Agile SAFe
  • Pre-sales solutioning support capability
  • Willingness to travel up to 50%

Key Requirements

  • ServiceNow Certified System Administrator (CSA) within 60-90 days
  • CIS certification in CSM, FSM, or Sales within 6-12 months
  • 7+ years of consulting experience on ServiceNow platform

Work Rights

Not specified

Tailored Resume

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