Regional Customer Service Advisor

Bupa

Hong Kong, Hong Kong
Competitive salary; not specified; not specified
Handle pre-authorisation requests
Respond to service queries
Maintain accurate customer records
As a Regional Customer Service Advisor, you’ll be at the heart of that mission, supporting our customers across the globe with empathy, clarity and care

Job Summary

  • As a Regional Customer Service Advisor, you’ll be at the heart of that mission, supporting our customers across the globe with empathy, clarity and care.
  • Whether it’s helping with pre-authorisation requests, answering coverage questions, or resolving concerns, you’ll play a key role in building trust and loyalty.
  • This is a fantastic opportunity for someone who’s passionate about premium customer service and thrives in a fast-paced, multicultural environment.

Matching Summary

As a Regional Customer Service Advisor, you’ll be at the heart of that mission, supporting our customers across the globe with empathy, clarity and care.

Salary

Competitive Salary; Not specified; Not specified

Skills & Requirements

Must-have

  • Handle pre-authorisation requests
  • Respond to service queries
  • Maintain accurate customer records
  • Make fair and sensible decisions
  • Fluent in spoken English, Cantonese, Mandarin

Nice-to-have

  • Empathy and active listening
  • Professional and tactful communication
  • Calm under pressure
  • Chinese input skills

Key Requirements

  • Bachelor’s degree or Academic qualifications
  • Pass in IIQE Paper I and II
  • Proficient in written English

Work Rights

Not specified

Tailored Resume

Cover Letter