This role is focused on service delivery management and some installation support, working closely with the ADT Team in Scotland, on site working with one of our major clients at their offices weekly and working to deliver outstanding Service Support
Job Summary
This role is focused on service delivery management and some installation support, working closely with the ADT Team in Scotland, on site working with one of our major clients at their offices weekly and working to deliver outstanding Service Support.
You will be responsible for providing programme management and deployment for various customer requirements and work with our operational teams to deliver excellent customer service achieving customer key performance indicators and service level agreements.
The role will grow around key task delivery including Service Customer interaction, Qualification of KPI failures, Call management ownership, and running chargeable works.
Matching Summary
This role is focused on service delivery management and some installation support, working closely with the ADT Team in Scotland, on site working with one of our major clients at their offices weekly and working to deliver outstanding Service Support.
Skills & Requirements
Must-have
Service delivery management
Customer interaction and communications
Drive behaviour change
Report on performance
Deliver outstanding Service Support
IT conversant across multiple platforms
Nice-to-have
Pro-active time management
Process improvement
Customer service success
Demonstrate product knowledge
Key Requirements
Customer focus experience
Experienced in building and maintaining customer relationships
Ability to serve as a commercial partner
Ability to demonstrate ability to Plan and organise effectively
Knowledge of Core Disciplines (CCTV, Fire Alarm, Intruder Alarm, Help Points, Door Access)