Senior Customer Success Manager

OneTrust

San Francisco, United States
Not specified; not specified; not specified
On-site
Strategic customer relationship management
Revenue retention and growth focus
Cross-departmental collaboration skills
The role involves acting as a trusted advisor for strategic customers from onboarding through renewal to ensure full platform value

Job Summary

  • The role involves acting as a trusted advisor for strategic customers from onboarding through renewal to ensure full platform value.
  • Success is measured by delivering revenue retention and growth through alignment, adoption, and world-class customer engagement.
  • The position requires collaborating with Sales, Product, Engineering, and Consulting teams to advocate for customer needs and drive business outcomes.

Matching Summary

The role involves acting as a trusted advisor for strategic customers from onboarding through renewal to ensure full platform value.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Strategic customer relationship management
  • Revenue retention and growth focus
  • Cross-departmental collaboration skills
  • Customer adoption metrics analysis
  • Executive stakeholder engagement

Nice-to-have

  • Empathetic communication style
  • Fast-paced startup environment experience
  • Technology product evangelism
  • Proactive problem-solving mindset
  • Willingness to travel 10-20%

Key Requirements

  • Senior level Customer Success experience
  • Ability to manage high-to-medium touch portfolios
  • Experience driving Net ARR outcomes
  • Strong understanding of data governance or AI platforms

Work Rights

Not specified

Tailored Resume

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