It Support Specialist

nioa

Brisbane Airport, Queensland, Australia
Not specified; weekly pyy cycles mentioned; yearly...
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7+ years it experience
5+ years modern end-user support
Windows 11 and macos expertise
** NIOA is seeking an experienced IT Support Specialist to provide customer-focused IT support across its AU/NZ/UK business units. The role requires a hands-on approach to enhance IT support services, with a focus on end-user environments and strong customer service. **

Job Summary

  • NIOA is an Australian-owned global munitions company dedicated to delivering world-leading products to militaries and law enforcement agencies.
  • The role involves providing hands-on IT support both onsite and remotely across multiple business units in Australia, New Zealand, and the UK.
  • Employees benefit from a supportive family-like culture, flexible work styles, weekly pay cycles, and access to 24/7 wellbeing services.

Matching Summary

Match Score: 75

** NIOA is seeking an experienced IT Support Specialist to provide customer-focused IT support across its AU/NZ/UK business units. The role requires a hands-on approach to enhance IT support services, with a focus on end-user environments and strong customer service. **

Salary

Not specified; Weekly pay cycles mentioned; Yearly profit share available

Skills & Requirements

Must-have

  • 7+ years IT experience
  • 5+ years modern end-user support
  • Windows 11 and macOS expertise
  • Active Directory and Entra ID knowledge
  • Microsoft 365 and MDM proficiency
  • Hardware and software lifecycle management

Nice-to-have

  • Experience in compliance-heavy industry
  • ITIL 4 certification
  • Customer-focused approach
  • Collaborative team player
  • Budget planning contribution

Key Requirements

  • Minimum 7 years total IT experience
  • Minimum 5 years supporting Windows 11/macOS environments
  • Permanent working rights in Australia required
  • Pass police and security screening checks including ITAR/DISP
  • Fit to work checks required

Work Rights

Permanent working rights required

Tailored Resume

Cover Letter