Director, Service Delivery & Ai Enablement - Computing Services - Computing Services
Carnegie Mellon University
Pittsburgh, PA, US
Not specified; not specified; comprehensive benefi...
Service lifecycle governance experience
Ai-enabled service integration capabilities
Establishing performance metrics and standards
The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University
Job Summary
The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University.
Key responsibilities include integrating AI-enabled tools into workflows to increase efficiency and leading initiatives to expand self-service capabilities.
The role offers comprehensive benefits including medical insurance, retirement contributions, tuition benefits, and access to a fitness center.
Matching Summary
The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University.
Salary
Not specified; Not specified; Comprehensive benefits package including medical, dental, vision, and retirement savings
Skills & Requirements
Must-have
Service lifecycle governance experience
AI-enabled service integration capabilities
Establishing performance metrics and standards
Leading service transformation initiatives
Cross-campus collaboration skills
Nice-to-have
Experience in higher education IT environments
ITIL certification or equivalent training
Strong professional development focus
External organization engagement experience
Key Requirements
Bachelor's degree required, Master's preferred
Significant leadership experience in IT service management
Demonstrated experience with automation and emerging technologies