Guest Experience Agent

Mondrian & Hyde Ibiza / Ennismore

Eivissa, Spain
Competitive pyckage; not specified; daily lunch in...
On-site
Previous customer service experience
Fluent english spoken and written
Problem resolution skills
Mondrian & Hyde Ibiza is seeking a Guest Experience Agent to provide exceptional service to hotel guests. The ideal candidate will have prior experience in hospitality, strong communication skills, and a commitment to creating a welcoming environment

Job Summary

  • The role involves welcoming guests, managing VIP arrivals, and ensuring a comfortable stay by anticipating needs and resolving issues efficiently.
  • Employees will maintain accurate records of guest preferences to personalize future experiences while promoting hotel services and special offers.
  • The position offers a competitive package with opportunities for development, daily lunch in the internal restaurant, and significant discounts across Ennismore hotels.

Matching Summary

Match Score: 85

Mondrian & Hyde Ibiza is seeking a Guest Experience Agent to provide exceptional service to hotel guests. The ideal candidate will have prior experience in hospitality, strong communication skills, and a commitment to creating a welcoming environment.

Salary

Competitive package; Not specified; Daily lunch included; Discounts on hotels and island companies

Skills & Requirements

Must-have

  • Previous customer service experience
  • Fluent English spoken and written
  • Problem resolution skills
  • VIP guest anticipation
  • Discretion and confidentiality

Nice-to-have

  • Empathy and courtesy
  • Positive attitude
  • Attention to detail
  • Team collaboration
  • Knowledge of hotel points of sale

Key Requirements

  • Prior hospitality or customer service experience
  • Fluent English proficiency required
  • Ability to manage multiple tasks

Work Rights

Not specified

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