Supervisor Operations- Marine Operations

BCD Travel

Mumbai, India
On-site
Erm, marine, offshore, or crew travel operations
Travel industry policies, procedures and processes
Amadeus gds skills
The Supervisor Operations ERM is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup

Job Summary

  • The Supervisor Operations ERM is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup.
  • You will supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment and seek opportunities to review operational processes and the commercial relationship with management team and provide suggestions for improvement.
  • At BCD Travel, we work with highly motivated and passionate people, value open communication, collaboration, and a flexible work-life balance, offering unique, often global, experiences that empower you to develop and grow within the organization.

Matching Summary

The Supervisor Operations ERM is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup.

Skills & Requirements

Must-have

  • ERM, marine, offshore, or crew travel operations
  • Travel industry policies, procedures and processes
  • Amadeus GDS skills
  • Customer service and problem resolution
  • People management skills

Nice-to-have

  • Coaching and development
  • Process improvement suggestions
  • Flexible work-life balance
  • Global experiences
  • Sustainability and charitable activities

Key Requirements

  • Demonstrated experience in ERM, marine, offshore, or crew travel operations
  • Solid working knowledge of the travel industry
  • Ability to supervise and support agents in managing crew movements
  • Advanced GDS Amadeus skills
  • Excellent verbal and written communication skills in English
  • Demonstrated excellent professional customer service, coaching, and problem resolution skills
  • Strong people management skills

Work Rights

Not specified

Tailored Resume

Cover Letter