Customer Success Senior Associate

LSEG

**
3-5 years customer manager experience
Financial or banking sector background
Clearing industry product knowledge
** LSEG is seeking a Customer Success Senior Associate to manage client relationships and support business changes, focusing on service enhancement and customer communication. The ideal candidate should have 3-5 years of relevant experience in customer management, preferably within the financial services sector, and be proficient in both French and English. **

Job Summary

  • The team oversees business-as-usual account management and supports clients through regulatory initiatives and operational process improvements.
  • LSEG values innovation, quality, and continuous improvement while fostering a collaborative culture that encourages new ideas.
  • The role requires maintaining trusted relationships with stakeholders at different levels of the client's organization to ensure seamless customer experiences.

Matching Summary

Match Score: 75

** LSEG is seeking a Customer Success Senior Associate to manage client relationships and support business changes, focusing on service enhancement and customer communication. The ideal candidate should have 3-5 years of relevant experience in customer management, preferably within the financial services sector, and be proficient in both French and English. **

Skills & Requirements

Must-have

  • 3-5 years Customer Manager experience
  • Financial or Banking sector background
  • Clearing industry product knowledge
  • French and English bilingual communication
  • CRM tool proficiency (Salesforce/Portal)
  • Project management experience in IT/Business

Nice-to-have

  • Strong relationship building skills
  • Ability to challenge status quo
  • Willingness to travel to client locations
  • Experience with high-profile customer claims
  • Curiosity and constant learning mindset

Key Requirements

  • Bachelor's degree in Customer Management or equivalent
  • Minimum 3-5 years as Customer Manager
  • Good knowledge of Clearing industry products and processes
  • Proven record in Relationship Management roles
  • Experience working in an international environment

Work Rights

Not specified

Tailored Resume

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