Customer Service Representative Moderate

American Fidelity Assurance Company

Verbal and written communication skills
Moderate to complex inquiry resolution
Attention to detail and accuracy
The role involves resolving moderate to complex customer inquiries for internal and external stakeholders including brokers and policyholders

Job Summary

  • The role involves resolving moderate to complex customer inquiries for internal and external stakeholders including brokers and policyholders.
  • Employees must utilize superb communication skills to handle work assignments independently with minimal guidance while adhering to regulatory laws.
  • This position may require effective bilingual skills at least 50 percent of the time and serves as a resource for less experienced colleagues.

Matching Summary

The role involves resolving moderate to complex customer inquiries for internal and external stakeholders including brokers and policyholders.

Skills & Requirements

Must-have

  • Verbal and written communication skills
  • Moderate to complex inquiry resolution
  • Attention to detail and accuracy
  • Timely handling of customer requests
  • Secure customer data handling

Nice-to-have

  • Bilingual verbal and written skills
  • Leadership and guidance capabilities
  • Positive attitude centered on respect
  • Experience with LEAN teams
  • Ability to work independently

Key Requirements

  • Specific processing area expertise
  • Knowledge of insurance laws and procedures
  • Ability to document inquiries accurately

Work Rights

Not specified

Tailored Resume

Cover Letter